On July 8, Aaliyah Corbin landed at Toronto’s Pearson International Airport after a fun and relaxing vacation with friends in Portugal. The good times quickly ended, however, when her luggage was nowhere to be found.
Instead, she discovered an airport employee had accidentally attached her bag tag to her friend’s luggage. Among the four friends she was travelling with, Corbin’s was the only bag lost. To make matters worse, this was the day that Rogers had a network outage, so it felt extra chaotic at the airport, the 26-year-old said.
“I was very emotional and very upset to walk into such a disorganized disaster. It felt overwhelming … All I could do was think about the belongings that were memorable to me.”
Reports about delayed and lost baggage have been making headlines alongside news of cancelled or postponed flights. Last month, an Ipsos poll conducted on behalf of…