The federal government’s health insurance provider is apologizing to federal civil servants for poor service.
Since Canada Life took over in July, current and former public service employees have reported numerous problems, including having prescriptions refused and slow customer service wait times.
“We get complaints every single day regarding Canada Life,” said Chris Aylward, national president of the Public Service Alliance of Canada (PSAC).
Approximately 1.7 million federal workers, retirees and their dependents are covered by Canada Life. Many say they’ve experienced long wait times or have been denied insurance claims.
On Thursday, Canada Life appeared before a committee in the House of Commons. The insurance provider apologized for the problems and said it has increased staffing at its call and claims processing centres to reduce wait…
